Shipping policy

This shipping policy applies to all purchases made from our store. It is intended to provide you with a clear understanding of our shipping processes and terms. By placing an order, you agree to the policies outlined below.

A. Shipping Charges

We offer free shipping on all orders over ￡30. For orders under ￡30, a flat shipping fee of ￡9 will be applied.

B. Processing and Shipping Timeframes

Orders are typically shipped within 10 to 25 business days (Monday through Friday). The order processing times generally range from 1 to 3 business days.

C. Delivery Methods

We utilize Royal Mail for all product shipments to ensure reliable and timely delivery.

D. Address Changes

Delivery addresses cannot be modified once a package is in transit. If you need to adjust the shipping address, please contact us at [email protected] within 24 hours of placing your order.

E. Order Tracking

Once your order has been shipped, we will provide you with a tracking number. This will allow you to monitor your package until it is delivered to your specified address.

F. Order Cancellations

If you decide to cancel your order before it has been shipped, we can process your cancellation request. However, if the order has already been dispatched, please refer to our refund policy for further details.

G. Damaged Packages

If your package arrives damaged during transit, you have two options:

If possible, refuse the delivery from the courier and notify our customer service team immediately.
If the package is delivered while you are not present, contact customer service for assistance with the next steps.

H. Contact Information

If you have any questions or require assistance, please contact us via email at [email protected] .